Returns & Exchanges

At PRISM+, we strive to ensure your viewing experience is flawless by offering a comprehensive 7-day return policy for any manufacturing defects or shipping damages. Our dedicated support team is committed to resolving hardware issues swiftly to get you back to your entertainment or productivity setup.

Return Process

• 1.
  Submit a Request

  Contact our customer support team via the official helpdesk or email within 7 days of receiving your product to initiate a return or exchange claim.

• 2.
  Provide Verification

  Attach clear photos or videos of the reported defect along with your original order number and invoice to facilitate a quick technical assessment.

• 3.
  Technical Evaluation

  Our technicians will review your submission to verify the hardware issue; once approved, we will coordinate a door-to-step collection or exchange appointment.

• 4.
  Resolution and Replacement

  Upon receiving the faulty unit, we will issue a brand-new replacement or process a refund to your original payment method within 7 to 14 business days.